FAQs

To place an order, simply browse our website, select the products you wish to purchase, and proceed to checkout. You will be asked to enter your shipping and payment information to complete the order.

Once an order is placed, we process it quickly to ensure timely delivery. Therefore, we cannot make changes or cancel orders once they’ve been confirmed. If there’s an issue with your order, please contact us immediately at uroojay2@gmail.com, and we’ll do our best to assist.

Delivery usually takes 2-5 business days, depending on your location. However, delivery times may vary based on factors like your city, weather conditions, or logistical issues.

Yes, we accept returns within 15 working days of delivery, provided the items are unused and unopened. Please refer to our [Return and Refund Policy] for more details on how to return products.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery through our logistics partner, Leopard Courier.

Currently, we only offer domestic shipping within Pakistan. We are working on expanding our shipping options internationally in the future.

We’re sorry for any inconvenience caused. If your perfume arrives damaged, please contact us within 48 hours of receiving the product, and we will arrange for a replacement or a refund.

For any questions or issues with your order, you can reach our customer support team at: uroojay2@gmail.com